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Wellness Manager (Studio Manager)

Location: Columbus, OH

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Who Are We:

Founded by two former Victoria's Secret executive-Paloma is a mind and body wellness brand designed for the overworked to unwind, recharge and reinvest in themselves. ​We provide self-care services, products and workshops in an aspirational space at accessible prices. With 8 treatment rooms, a beautifully lit meditation dome, a friendly communal area and a boutique, we offer an experience that will leave our clients feeling happy, revived and ready to face the real world again.  

What We Look for in Our Team?

Are you a natural Problem Solver? You focus on the main objective, identify trends, get to the bottom of problems, and then solve the problem with sustainable solutions.

Do you consider yourself a Change Agent? You constantly look for ways to improve the current way of doing things; in creating and coaching change, recognizing and communicating "the why" and always being empathetic.

Are you Highly Empathetic? You have a high degree of emotional intelligence.

Do you enjoy Leading a Large Team?  You have the capacity to lead and influence others to reach common goals, in addition to identifying great talent.

High Standards? You have strong ability to set a high standard and drive ongoing execution on behalf of self and broader team and organization, never settle for mediocrity and continue to strive for better performance.

Are you a Results Driven Individual? You are focused on execution and driving outcomes with others; understand interdependencies and has a strong ability to prioritize, project manage and drive organization to specific and measurable results, while never forgetting to celebrate the successes along the way.

Are you comfortable with being Scrappy? You never settle for what's already been done, are innovative and creative with ideas, pitches in to get the job done.

Are you Highly Reliable? You follow through on commitments, ask for help when needed, and accept responsibility and ownership for self.

Why Paloma?
  • Competitive pay 

  • Potential for profit sharing

  • Potential for health care coverage for full-time employees (30+ hours a week)

  • Service discounts 

  • Product discounts

  • Free meditation sessions

  • Referral bonus 

  • All supplies provided

  • Aggressive expansion plans that provide growth opportunities for all levels

  • Local business partnerships: discounts on classes and services

  • Professional development workshops

Sales Management
  • Drive the studio to reach top-line revenue and profitability targets, with a significant focus on scheduling optimization, studio utilization, product, service and enhancement sales.

  • Accountable to achieve monthly membership targets. Set an example through personal practice and coach team where needed.

  • Provide daily and monthly financial and statistical reports to management team incorporating justifications of performance, proposals and recommendations to optimize financial performance.   

  • Review the monthly sales targets, scrutinizing departmental effinciencies to optimize profit without compromising quality. 

Personnel Management
  • Provide leadership, support and training to the team to help them achieve their sales and service goals.

  • Forecast staffing requirements, develop staffing strategy, and publish studio schedule to ensure business demands are met.

  • Provide leadership, direction and support team members to develop a highly motivated team who can consistently deliver excellent standards of service in all areas.

  • Support onboarding and continued training efforts for staff by partnering with department heads.

  • Communicate effectively to team using tools such as regular touch-bases, development reviews, training, departmental orientation, daily and monthly departmental/operations meetings.

  • Monitor all personnel procedures including sickness, holidays and payroll. 

  • Display honesty & integrity.

  • Ensures safe work environment

  • Embodies the values of Paloma and its culture, infusing it in their performance daily.

  • Support all operational areas and team members by proactively assisting members and undertaking operational duties as required.

  • Regularly walk all areas of studio to monitor cleanliness, maintenance, presentation and Paloma brand standards.  

  • Strong sense of customer service is a must!

  • 5-7 years in spa, retail, or salon in a guest-facing capacity.

  • Excellent people management skills for large, multi-faceted teams.

  • Unparalleled guest relations focus, ability to deliver added touches and details to make every visit by every member feel special.

  • Mastery of operations from all aspects of a brick-and-mortar guest destination.

  • Data-driven with a meticulous attention to detail and ability to expertly prioritize on the fly.

  • Strong sense of organization.

  • Ability to be a leader and establish a strong presence with team members and Paloma members.

  • Proven track record working with hourly workforce.

  • Proficient computer/Microsoft skills, including Excel/Google Sheets.

  • Experience with Vagaro and Zenefits a plus.

  • Basic Knowledge of employment law, policies, processes and programs.

  • Maintain a high standard of appearance and personal hygiene and proudly wear the Paloma uniform

  • Always be punctual and prepared in advance of guest arrivals.

  • Willing to work some evenings and weekends

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