Founded by two former Victoria's Secret executive-Paloma is a mind and body wellness brand designed for the overworked to unwind, recharge and reinvest in themselves. ​We provide self-care services, products and workshops in an aspirational space at accessible prices. With 8 treatment rooms, a beautifully lit meditation dome, a friendly communal area and a boutique, we offer an experience that will leave our clients feeling happy, revived and ready to face the real world again.  

Are you a natural Problem Solver? You focus on the main objective, identify trends, get to the bottom of problems, and then solve the problem with sustainable solutions.

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Do you consider yourself a Change Agent? You constantly look for ways to improve the current way of doing things; in creating and coaching change, recognizing and communicating "the why" and always being empathetic.

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Are you Highly Empathetic? You have a high degree of emotional intelligence.

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Do you enjoy Leading a Large Team?  You have the capacity to lead and influence others to reach common goals, in addition to identifying great talent.

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High Standards? You have strong ability to set a high standard and drive ongoing execution on behalf of self and broader team and organization, never settle for mediocrity and continue to strive for better performance.

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Are you a Results Driven Individual? You are focused on execution and driving outcomes with others; understand interdependencies and has a strong ability to prioritize, project manage and drive organization to specific and measurable results, while never forgetting to celebrate the successes along the way.

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Are you comfortable with being Scrappy? You never settle for what's already been done, are innovative and creative with ideas, pitches in to get the job done.

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Are you Highly Reliable? You follow through on commitments, ask for help when needed, and accept responsibility and ownership for self.

• Competitive pay 

• Potential for profit sharing

• Potential for health care coverage for full-time employees (30+ hours a week)

• Service discounts 

• Product discounts

• Free meditation sessions

• Referral bonus 

• All supplies provided

• Aggressive expansion plans that provide growth opportunities for all levels

• Local business partnerships: discounts on classes and services

• Professional development workshops

• Drive the studio to reach top-line revenue and profitability targets, with a significant focus on scheduling optimization, studio utilization, product, service and enhancement sales.

• Accountable to achieve monthly membership targets. Set an example through personal practice and coach team where needed.

• Provide daily and monthly financial and statistical reports to management team incorporating justifications of performance, proposals and recommendations to optimize financial performance.   

• Review the monthly sales targets, scrutinizing departmental effinciencies to optimize profit without compromising quality. 

• Provide leadership, support and training to the team to help them achieve their sales and service goals.

• Forecast staffing requirements, develop staffing strategy, and publish studio schedule to ensure business demands are met.

• Provide leadership, direction and support team members to develop a highly motivated team who can consistently deliver excellent standards of service in all areas.

• Support onboarding and continued training efforts for staff by partnering with department heads.

• Communicate effectively to team using tools such as regular touch-bases, development reviews, training, departmental orientation, daily and monthly departmental/operations meetings.

• Monitor all personnel procedures including sickness, holidays and payroll. 

• Display honesty & integrity.

• Ensures safe work environment

• Embodies the values of Paloma and its culture, infusing it in their performance daily.

• Support all operational areas and team members by proactively assisting members and undertaking operational duties as required.

• Regularly walk all areas of studio to monitor cleanliness, maintenance, presentation and Paloma brand standards.  

• Strong sense of customer service is a must!

• 5-7 years in spa, retail, or salon in a guest-facing capacity.

• Excellent people management skills for large, multi-faceted teams.

• Unparalleled guest relations focus, ability to deliver added touches and details to make every visit by every member feel special.

• Mastery of operations from all aspects of a brick-and-mortar guest destination.

• Data-driven with a meticulous attention to detail and ability to expertly prioritize on the fly.

• Strong sense of organization.

• Ability to be a leader and establish a strong presence with team members and Paloma members.

• Proven track record working with hourly workforce.

• Proficient computer/Microsoft skills, including Excel/Google Sheets.

• Experience with Vagaro and Zenefits a plus.

• Basic Knowledge of employment law, policies, processes and programs.

• Maintain a high standard of appearance and personal hygiene and proudly wear the Paloma uniform

• Always be punctual and prepared in advance of guest arrivals.

• Willing to work some evenings and weekends