Experience Guide [Front Desk Associate] 

Location: Columbus, OH

Who We Are

Paloma is a mind + body wellness space designed to boost the physical, spiritual, and mental health of our clients through ancient rituals evolved for modern life. ​ With 8 treatment rooms offering a variety of wellness services, a beautifully lit meditation dome, a friendly communal area and a boutique, we offer an experience that will leave our clients feeling happy, revived and ready to face the real world again.   

What Do We Look For:

Are you passionate about all things wellness and whole heartedly believe that a consistent self-care routine is crucial for one's overall well-being?

Do you possess grace under fire, a contagious smile, and the desire to make all interactions a bright moment in someone's day?

Are you a passionate, service-oriented, positive and hard-working individual?

 

Do you want to work in a beautiful and collaborative workspace that  prioritizes wellness?  

 

If so, then apply to join our wellness team and grow your career with Paloma. 

 

We have one common goal -to  treat our clients- mind, body and spirit through ancient healing modalities and the best of modern science. Together with respect and passion we will inspire our community to care for their overall well-being. 

Why Paloma?
  • Competitive pay  

  • Opportunity for increase compensation through meeting sales goals 

  • Service discounts  

  • Product discounts 

  • Free meditation sessions 

  • Potential for profit sharing 

  • Aggressive expansion plans that provide growth opportunities for all levels 

Sales Responsibilities
  • The Wellness Guides are responsible for maximizing the revenue of Paloma through effective scheduling, client responsiveness, and sales.  As an Ambassador for Paloma, this role ensures outstanding anticipatory service for all members and guests at the reception desk, communal space and wellness retail area. 

  • Maximize revenue of treatments and programs through effective scheduling of appointments to maximize use of time and profitability while ensuring that the members's needs are of first importance.

  • Contribute to the team’s overall targets and strive to achieve personal targets and goals as set out by the management team.

  • Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices. 

  • Encourage members to return by recommending an ongoing treatment program, inviting members to rebook.

  • Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.

  • Obtain and accurately record all relevant member information including contact details, credit card details, prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.

  • Provide membership  information to non-members and offer a Paloma Tour. 

  • Record and track turn away business and repeat guests through Paloma software system.

Client Relationships:
  • Maintain the highest standard of client’s service by following Paloma’s protocols and displaying genuine care and attention to detail.

  • Consistently record member preferences accurately by updating guest profiles.

  • Ensure confidentiality at all times including data protection, medical details and any information provided by the client.

  • Report any member complaints to the Manager on Duty so that they can be handled promptly and effectively. 

  • You are grounded in hospitality and love making people feel more amazing than when they entered Paloma. 

Reception Standards & Operations
  • Maintain the cleanliness, presentation, organization of the reception and product boutique area at all times. 

  • Ensure that adequate supplies of all public information materials are available and are in immaculate condition.

  • Prepare the reception area for the start of the next shift by abiding to the detailed opening, mid-day and closing checklist. 

  • Answer telephones within three rings and in a professional manner, following Paloma's brand standards. 

  • Assist in daily shop tasks and projects including:

    • Cleaning (treatment rooms, front desk, lobby, retail shelves, office, break room, workshop and hallways

    • Making Samples

    • Assisting with laundry and folding towels

General
  • Superior Organizational Skills Needed.

  • Proactive approach to your workload and problem solving skills.

  • You have excellent communication skills and be able to work with a wide range of personalities.

  • Must be flexible to work select evenings and weekends.

  • Proudly wear the Paloma Uniform.

 
Join Our Paloma Family
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1197 W. 5th Ave

Columbus OH, 43212

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